EetSaam operates primarily on a collection basis.
Orders are collected from EetSaam in Rietfontein, Pretoria.
The exact collection details and applicable collection time will be provided to the customer when the order is confirmed.
Customers should collect their orders within the agreed collection period.
Because many EetSaam products are fresh or frozen food, customers should avoid unnecessary delays when collecting their orders.
Many EetSaam meals are prepared fresh or made specifically according to customer orders.
For this reason, orders may require preparation time before they are ready for collection.
Where a preparation time or lead time is provided, customers should allow for this time before collecting their order.
Once an order has been collected, the customer is responsible for transporting the food appropriately.
Fresh and frozen food should not be left for extended periods in hot conditions.
Frozen meals should be placed in a suitable freezer as soon as reasonably possible after collection.
Customers are encouraged to check their order when collecting it.
If an item appears to be missing, incorrect or damaged, please contact EetSaam as soon as reasonably possible so that the matter can be investigated.
If a customer cannot collect their order at the agreed time, they should contact EetSaam as soon as possible.
For fresh and temperature-sensitive food, EetSaam cannot guarantee that the food will be available indefinitely after the agreed collection time.
If an order is not collected and no alternative arrangement has been made, the order may be treated as a no-show and the Cancellation Policy may apply.
EetSaam does not offer delivery as a standard service through the website.
Customers should not expect delivery to be available as part of the normal online ordering process.
In exceptional circumstances, EetSaam may privately arrange delivery with an individual customer. Any such arrangement will be discussed directly with that customer and is not a standard EetSaam website service.
