Welcome to EetSaam. By placing an order with EetSaam, you agree to the following Terms & Conditions.
EetSaam provides fresh, home-cooked meals, frozen meals, baby food and desserts.
Our food is prepared with care and, where applicable, made fresh according to customer orders.
Customers are responsible for ensuring that all information provided when placing an order is correct, including their name, contact details, items ordered and quantities.
Once an order has been confirmed and payment has been successfully received, EetSaam will prepare the order according to the applicable preparation time.
Because many of our meals are prepared fresh or specifically for an order, customers should ensure that their order is correct before completing payment.
All prices displayed on the EetSaam website are in South African Rand (ZAR).
Prices may change from time to time. The price applicable at the time an order is successfully placed will apply to that order.
Payment must be successfully received before an order is prepared or released, unless another arrangement has been agreed with EetSaam.
Payments made through the website are processed through the applicable payment provider.
EetSaam does not store customers' full bank card details.
EetSaam prepares food according to the items selected by the customer.
Because our food is freshly prepared, the appearance of individual meals may vary slightly from photographs or promotional images.
Ingredients may occasionally need to be substituted due to availability. Where possible, EetSaam will use a reasonably comparable ingredient.
If a significant substitution is required, EetSaam will endeavour to contact the customer where reasonably possible.
Customers are responsible for informing EetSaam of any known food allergies or dietary requirements before placing an order.
EetSaam takes reasonable care when preparing food; however, our kitchen handles various ingredients and allergens.
Customers with severe allergies should contact EetSaam before ordering to determine whether a particular meal is suitable.
EetSaam cannot guarantee that any product is completely free from traces of allergens.
EetSaam operates primarily on a collection basis.
Orders are collected from EetSaam in Rietfontein, Pretoria, at the agreed collection time.
The applicable collection time will be communicated to the customer when the order is confirmed.
Customers are responsible for collecting their orders within the agreed collection period.
EetSaam does NOT offer delivery as a standard ordering option through the website.
The website does not advertise delivery, display delivery as a standard service, or provide a standard delivery option at checkout.
In exceptional circumstances, EetSaam may privately arrange delivery with an individual customer. Such arrangements are made directly between EetSaam and the customer and are not part of the standard website ordering service.
Frozen meals must be stored according to the storage instructions provided by EetSaam.
Once an order has been collected, the customer is responsible for transporting and storing the food appropriately.
EetSaam cannot be held responsible for food that has been incorrectly stored, thawed, left at unsuitable temperatures or otherwise improperly handled after collection.
Customers should follow any use-by dates, preparation instructions and storage instructions supplied with the product.
Customers may request cancellation of an order before preparation has started.
Where an order has not yet been prepared, EetSaam will generally provide a refund of the amount paid, subject to applicable payment-processing procedures.
If preparation has already started, or ingredients have already been purchased or prepared specifically for the order, EetSaam may retain a reasonable amount to cover costs already incurred.
For full details, see the Cancellation Policy.
Because EetSaam sells fresh and frozen food products, food cannot ordinarily be returned simply because a customer has changed their mind.
However, this does not affect any rights the customer may have under applicable South African consumer law.
If EetSaam provides an incorrect item, incorrect quantity, or a product that is defective or otherwise does not correspond with what was ordered, the customer should contact EetSaam as soon as reasonably possible.
Depending on the circumstances, EetSaam may offer a replacement, refund or another appropriate remedy.
For full details, see the Returns & Refund Policy.
EetSaam makes reasonable efforts to ensure that products displayed on the website are available.
If an ordered product becomes unavailable, EetSaam will contact the customer where reasonably possible and may offer a suitable alternative or refund the unavailable item.
EetSaam makes reasonable efforts to ensure that information on the website is accurate and up to date.
Photographs are for illustrative purposes and individual meals may differ slightly in appearance.
Customers agree to:
EetSaam may update these Terms & Conditions from time to time.
The latest version will be published on the EetSaam website.
Nothing in these Terms & Conditions is intended to remove, restrict or limit any rights that a customer may have under applicable South African law.
Where applicable, EetSaam will comply with the Consumer Protection Act and other relevant South African legislation.
